Come back to English at Work. We're still in Anna's first week in the busy offices of Tip（小费 v.给....小费） Top（ 顶部） Trading. How's it going Anna? Everything's still so new to me. I keep needing to ask people for help. Well, that's only natural at the beginning.

  To ask people politely（有礼貌地） for help, use the words 'would' and 'could'. You can also use the word 'please' but don't make the mistake of thinking that's enough（ 足够 ） to make what you say polite（有礼貌的）. Uh, okay（好）. Hello Anna. Oh, hi Paul. I was wondering（想知道） if you could do something for me.

  Yes, of course. Would you be able（有能力的） to print（印刷） out a file（文件） for me? It's a document（公文） on CBL, convincing（使确信） Bananas Unlimited（无限制的）. They're one of our suppliers（供应商）. The file should be on the system（ 体系） and could I have it in the next 10 minutes please as（当…的时候） they're on their way here for a meeting. Yes.

  Oh no. I have no idea how to find it. Tom? Uh, ask Denise. She should know. Okay, thanks Tom.

  I'll ask her. I'd warned（警告） her you know. I said Victoria, if you don't change your hairdresser（美发师） Denise.