talk beeping Yes? Stop! That's all（ 全部） wrong. I'm going to call you again. This time... Hello.

  Here we are in the middle（中部） of a telephone training（训练） session（会议） with Denise and Anna. What fun! This time, you don't say 'yes' when you answer. It's rude（ 无礼的）. Call me and I'll show you how it's done. phone rings（ 电话铃声） Hello.

  Tip（轻击）-top（ 顶部） trading. Wow（哇）! That's good. And you can say your name. Hello. Tip-top trading.

  Denise speaking. Try it. phone rings Hello. Tip-top trading. Denise speaking. No.

  What? Say Anna speaking. Oh, sorry. I'm so stressed（着重） by all this. Hello, Anna speaking. You sound like you're sitting on a pineapple（[园艺] 菠萝）.

  Listen to my voice（声音）. Hello. Denise speaking. Hello. Anna speaking. Good（好的）.

  Now, when the person has introduced themselves（他们自己）, this is Mrs.Smith or whatever（ [用于否定句中以加强语气]任何）, say, "Hello, Mrs.Smith. How can I help you?" Or, if you know them already（早已）, you might（可以〔用于礼貌地提出建议〕） say, "Hello, Mrs.Smith. How are you?" OK.