Hello, and welcome back（在后） to Tip（小费 v.给....小费） Top（ 顶部） Trading. New recruit（新兵） Rachel has been making life difficult for Anna. She's been making some bad business decisions（决定）. Let's find out how Anna can save（救） the day. Right, we've definitely（一定地） got to do something about Rachel. Definitely.

  Only, um, I'm a bit（一点） busy at the moment. Sorting（整理） out your dinner date, are you, Tom? So, Anna, have you spoken to Paul about this? Yes, I have, but he didn't do anything. Hmm, well, he is your boss（老板）, so I think you've got to speak to him again. Take him some biscuits（(英)饼干）.

  That might（可以〔用于礼貌地提出建议〕） get his（他的） attention（注意）. Well, I'll try. Oh, and keep notes so you have a record（记录） of your conversation. Denise, you're amazing. But where have the pens come to? That is strange（陌生的）.

  We all seem（ 似乎） to be losing our pens. Here, use this old pencil. Thanks. Anna, are you happy complaining（抱怨） officially（正式地） about Rachel? Not really, but what else can I do? She's been spoiling（损坏） all the work I've been doing.

  Yes, she has. OK, well, tell Paul the facts and tell him you want action. OK, right, here goes. Come in. Hi, Paul. I really need to speak to you about Rachel.

  She really is messing（ 弄乱） things up. Paul? Oh, sorry, just counting（计算） my biscuits（(英)饼干）. What were you saying, Rachel? Great girl, isn't she? No, she's not.

  Oh. Paul, she's already（早已） sent out the wrong order, and now she's upset（弄翻） our new client（[经] 客户）.