Ah, hello. Welcome back to Tip Top Trading, the U.K.'s leading wholesaler批发商 of imitation模仿 fruit. Today you're joining us in the middle of the action. Anna is with an important client[经] 客户, Mr. Lime, from Citrus Ventures. He's angry, and she'll have to calm镇静 him down. She could cope对付 brilliantly辉煌地 here, or this could be a horrible令人恐惧的 mess. Well, Mr. Lime, how can I help you? On Monday, I was meant to receive 8,000 plastic grapefruit from Tip Top Trading. Yes?
The delivery was made on Tuesday. Oh, dear. And, instead of 8,000 plastic grapefruit, I got 800,000 plastic pineapples. Right, Anna. This is serious. You're going to have to apologize and show that you really mean it. Say, "I'm really sorry to hear that." I'm really sorry to hear that, Mr. Lime. What on earth am I going to do with 800,000 plastic pineapples?
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