"Good afternoon." Bye Paul. Bye. Good afternoon. Anna, Tom. Room 301 please.

  Now. Welcome back（在后） to Tip Top Trading, where things are a teeny bit tense today. Paul has called Tom and Anna into Room 301, the place where difficult conversations happen. Perhaps Paul has found（找到） out about yesterday's unhappy clients（[经] 客户）. Oh dear. You should be okay, Anna.

  After the way you coped with Mr Lime（石灰）, you should be praised（赞扬）. Really? What do you think Paul will say? Well, if he is pleased, he'll say things like "well done." You handled（拿） it well. Great job.

  I'm really impressed（ 被打动的）. And if he's not? Well, I suppose. Here's Paul now. Well, Tom, Anna. Yesterday was not a great day.

  Two clients came in with serious complaints（抱怨）. Mrs Kumquat received a delivery（投递） of imitation（模仿） bananas that were purple. Not very convincing（令人信服的）. And Mr Lime ordered grapefruits but got pineapples. Tom. Yeah, listen.

  Were you responsible（负责的） for these errors? Well, yes. But Paul... Mistakes happen.