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2016年12月28日
抱怨——26告诉你如何抱怨
BBC职场英语
安娜,又名来自美国的大老板,就在城里,一切都一定很顺利。 她为他预订了一家不错的酒店,所以希望他有机会清理干净。 菲特小姐? “我会尽快处理这件事,”她说。
Welcome back to Tip Top Trading where everyone seems a bit flustered.

Complaining – 26 tells you how to complain

Welcome back to Tip Top Trading where everyone seems a bit flustered.

00:00
05:31
  Welcome back to Tip Top Trading where everyone seems a bit flustered. And we really need the best biscuits there are. Yes. And I've made sure there's tea and coffee. And the carpets? Huh?
  Have they been cleaned? Don't panic, Paul. All taken care of. You see, the big boss from America, Mr Socrates, is in town and everything must be just right. What's he like(喜欢), Anna? Well, so far he seems OK.
  A bit bossy(专横的), quite short, and a bit smelly. Hmm. Well, he did just fly in from the States. But he booked him into a good hotel, so hopefully he's had a chance to clean up. I hope so. Oh, I had better get that.
  Hello? Ah, hello, Mr Socrates. Did you sleep well? Oh, I see. I see. Um, well, oh, I don't know.
  Tom said it was five star. Well, OK. Good. Oh, he's hung(挂) up. Everything OK, Anna? You look a bit pale((肤色)苍白的).
  It was Mr Socrates. He's not happy. Golly gosh, dear. What's the matter? It's his hotel room. He doesn't like it.
  The bed's too soft, too small, and it's a single room, not a twin room. Oh yes, he likes to have two beds in the room for some reason. But Tom said he only likes a single bed in the room. Really? Oh no, he insists(坚持) on a twin.

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重点单词:

C1
freshly:adv.新近,刚才
squeeze:verb.压,挤
everest:noun.珠穆朗玛峰(世界最高峰)
interior:noun.内部;本质
continental:adj. 大陆的, 大陆性的
fit:noun.合身;发作;痉挛
B2
trading:noun.
insist:verb.坚持;坚持要求
bossy:adj.专横的;浮雕装饰的;爱指挥他人的
hopefully:adv.
expectation:noun.期待,期望,预期
okay:intj.好;行
booking:noun.预订,预约
requirement:noun.需要;要求
resolve:verb.解决;决心
cancel:verb.取消,撤消;删去
B1
mount:noun.山峰;底座;乘骑用马;攀,登;运载工具;底座
remind:verb.提醒,使想起
refund:noun.退款;偿还,偿还额
hang:verb.挂,悬;吊死
upset:verb.弄翻,打翻,倾覆
pale:adj.(肤色)苍白的
sort:verb.整理
politely:adv.有礼貌地
reservation:noun.预约,预订;保留
curtain:noun.帘,窗帘;幕(布)
afford:verb.担负得起…;提供
mess:noun.混乱,混杂,肮脏
disappointed:adj.失望的,沮丧的;受挫折的
standard:noun.标准,规格
stuff:noun.材料,东西
专辑
BBC职场英语
难度
B1
词汇量
236/714
摘要
安娜,又名来自美国的大老板,就在城里,一切都一定很顺利。 她为他预订了一家不错的酒店,所以希望他有机会清理干净。 菲特小姐? “我会尽快处理这件事,”她说。
第1句的重点词汇:
1. Trading

B2

英/ˈtreɪdɪŋ/  美/ˈtreɪdɪŋ/
noun.
语法:to的介词宾语