Hello. Welcome back to Tip Top Trading, where Anna's going downstairs在楼下 to speak to warehouse仓库 manager经理, Mr. Ingl. Looking a bit一点 nervous神经紧张的? I am. Denise says if I speak to him in the wrong way, he might bite咬 my head off. Relax, Anna. It's just an expression表现 to me he might be a bit一点 aggressive好斗的. Oh. You'll be fine. Just use the right polite有礼貌的 phrases. Oak[植]橡树 and smile微笑. Okay, I will. Oh, look, here I am. Mr. Ingl, are you there?
I'd be most最 grateful感激的 if you could give me some... Oh, what's that smell气味? And smoke冒烟. Mr. Ingl. Mr. Ingl, you're smoking冒烟. Well, it's my lunch break, so I'm allowed to smoke冒烟 a cigarette香烟, aren't I? Really真正地? Are you sure? No, he's not, Anna. Smoking冒烟 inside a public公众的 building is illegal[法] 非法的.
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